Terms and condition

Terms and condition

Terms of Service for members

Thank you for using Hopspace !

These Terms of Service (“Terms”) are a binding legal agreement between Hopspace Limited (hereafter referred to as “Hopspace, “we”, “us”, or “our”) a company incorporated under the laws of England and Wales (company number 12754743) whose registered office is at 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, United Kingdom, W1T 6EB and you (hereafter referred to as “member”, “user”, “your” or “enterprise” or “company” or “business”). These terms govern your use of the websites, applications, and other offerings from Hopspace (collectively, the “Hopspace Platform”).

The Hopspace platform offers an online marketplace and workspace network connecting Venue Partners having flexible workspaces with Members seeking to use services such as hot desks, dedicated desks, private offices, meeting rooms and Private work pods. By accessing or using the Site in any way, you indicate that you understand and agree to be bound by the Terms (defined below), whether or not you become a member of Hopspace.

1.Our Mission

Hopspace is a community built on one mission- Providing people the freedom of choice of workspaces which are convenient, inspiring and enhance their productivity. By providing a variety of spaces - Coworking offices, Cafes, Pubs and Hotels, at a hopping distance, we aim to improve work life balance and cut down commute related carbon emissions.


The following definitions apply to these Terms

“Hopspace platform” – refers to the site and the App together or individually.

“App”- refers to Hopspace software application used to find and or book workspaces via a mobile device

“Site” refers to hopspace.co.uk and all domains owned by Hopspace

“Member” refers to collectively any Registered User of the Services who has Registered on the Hopspace platform including Individual and Enterprise Members

“Venue Partner” refers to a venue operator (Flexible workspace/ Cafes/Hotels/space provider for Pods, malls & others) who registers with Hopspace, and lists Venues that a member is authorised to book through the Site, App, or Services

“Services” refers to the facilities (including, without limitation, its interactive elements) provided by Hopspace to Users, including those found at or through the Site and App

“Hopspace Content”- refers to any content on the Hopspace platform including but not limited to text, graphics, photographs, images, illustrations, audio clips and video clips which are created, uploaded, posted, sent, stored or otherwise excluding the Member user content

“Venue content” refers to all Content that a Venue Partner posts, uploads, publishes, submits or transmits to be made available through the Site, App, or Services.

“Venue” refers to the specific location stated in a Listing by a Venue Partner

“Network” refers to a collection of Venues where the Venue Partners have agreed that a Member is authorised to book at any of the Venues in the Venue Network

“Listing” refers to the publication of the Venue and the Venue Host Services on the Hopspace Platform including the workspace

“Booking Request” refers to bookings of all spaces that are not instantly bookable and will be submitted to the Venue Partner for review before being confirmed.

“Instant Booking” refers to bookings of all spaces that can be booked instantly by the Member

“Booking Request Confirmation timeline” - The timeline by which the venue should confirm a booking request

“Terms” refers to this agreement, the terms and conditions that you are required to agree to before you are permitted to use Services

“User” refers to collectively any end user of the Services including site visitors who just browse Listings as well as Users who complete Hopspace account registration process, including Venue Partners and Registered members, as described under “Account Registration” below

“Enterprise user” refers to members who are registered for the service by their company

“Service Fees” refers to the charges applied to Members for the use of Services and any other fees Terms.

“Local Tax”or“Local Taxes” refers to any location specific sales taxes, value added taxes (VAT), harmonised sales tax (HST), goods and services taxes (GST) and other similar tax imposed by any municipal, provincial, state or federal taxing authority, whether direct or indirect, including withholding and personal or corporate income taxes.

3. Searching and Booking on Hopspace

3.1 Searching.You can search for workspaces by using criteria like the type of venue, location, type of workspace, dates, and number of users. You can also use filters to refine your search results. Search results are based on their relevance to your search and other criteria. Relevance considers factors like price, availability, reviews, customer service and cancellation history, popularity, previous bookings and saved Listings.

3.2 Booking.

3.2.1. When you book a Listing, you are agreeing to pay all charges for your booking including the Listing price, service fee, taxes and any other items identified during checkout (collectively, “Total Price”). When you receive the booking confirmation, a contract for Services is formed directly between you and the Venue Partner. The cancellation policy and any other rules, standards, policies, or requirements identified in the Listing or during checkout form part of your contract with the Venue partner.

3.2.2. If a venue Partner offers “Instant Booking” to its Venue, and you as a Hopspace Member request such booking, the booking is said to be confirmed and Hopspace will send you and the Service Partner an email, text message or message via the App confirming such booking depending on the choice of communication you select on the Hopspace platform.

3.2.3. If a Venue is listed as “booking request”, and you as a Hopspace Member make such booking request, Hopspace will send your request to that Venue Partner and the Venue Partner is required to either accept or decline the booking within 4 hours. If not responded, the booking will be cancelled automatically and Hopspace shall suggest available venues near your search area. You are not required to make any payment unless your booking request is approved.

3.3 Limited license to use. A booking confirmation is a limited license to enter and use the workspace booked only for the duration of the booking. If you stay past checkout, the venue partner has the right to make you leave in a manner consistent with applicable law and may charge extra. You are responsible for familiarising with the fire exits and health & safety information on arrival at the venue. The Venue hosts shall be contacted for information.

4. Cancellations, Refunds and Booking Modifications

4.1 Cancellations and Refunds. In general, if you cancel a booking, the amount refunded to you is determined by the cancellation policy that applies to that booking. But, in certain situations, other policies take precedence and determine what amount is refunded to you. If the venue partner cancels, you may be entitled to rebook or a full refund under our Refund Policy. Different policies apply to certain categories of Listings; for example, Bookings for over one month term will have a longer notice period. You may appeal a decision by Hopspace by emailing our customer service team at [email protected] within 72 hours of the check-out time of the booking. You may not be entitled to appeal against the cancellation charges post the 72 hours period.

4.2 Booking ModificationsVenue partners and Members are responsible for any booking modifications they agree to make via the Hopspace Platform or direct Hopspace customer service to make on their behalf ("Booking Modifications"), and agree to pay any additional amounts, fees or taxes associated with any Booking Modification.

5. Your Responsibilities

You are responsible for your own acts and omissions and are also responsible for the acts and omissions of anyone you invite to join. For example, this means: (i) you are responsible for leaving the workspace in the condition it was in, when you arrived, and (ii) you must act with integrity, treat others with respect and comply with applicable laws at all times. If you are doing a booking for additional guest, you are solely responsible for their supervision and ensuring they follow the Hopspace and venue terms of service.

6. Agreeing to Terms of Service

6.1 By using the services, you automatically accept and agree to our Terms of service. You shall not use the service if you do not accept the terms.

6.2 You shall only use the services if you are at least 18 years old

7. Additional Terms Applicable to Enterprise or business users

7.1 If you are accepting these terms on behalf of a company or organisation, you warrant that you are authorised to act on their behalf to bind such company or organisation and its members to these Terms. In this case, “you” and “your” will refer and apply to your representative company or other legal entity.

7.2 If you are using our service as an enterprise user, you shall still agree to the terms of service. You may be excluded from certain terms such as payment terms in cases where your company has an Enterprise Account set up with Hopspace and has benefit of credit bookings.

7.3 You agree that your access as an enterprise user may be affected if your company chooses to move out of the service or if you leave your company. You may still use our platform as a Individual user.

8. Hopspace Platform Rules

You must follow these rules and must not help or induce others to break or circumvent these rules.

  • Act with integrity and treat others with respect.
  • Do not lie, misrepresent something or someone, or pretend to be someone else.
  • Be polite and respectful when you communicate or interact with others.
  • Do not discriminate against or harass others.
  • Follow the house rules of the venue.
  • Use the space only for the permitted activities and be considerate of others.
  • Do no damage any property or belongings at the venues.
  • Do not scrape, hack, reverse engineer, compromise or impair the Hopspace Platform.
  • Do not use bots, crawlers, scrapers or other automated means to access or collect data or other content from or otherwise interact with the Hopspace Platform.
  • Do not hack, avoid, remove, impair, or otherwise attempt to circumvent any security or technological measure used to protect the Hopspace Platform or Content.
  • Do not decipher, decompile, disassemble or reverse engineer any of the software or hardware used to provide the Hopspace Platform.
  • Do not take any action that could damage or adversely affect the performance or proper functioning of the Hopspace Platform.
  • Do not use Content unless you have permission from the Content owner or the use is authorized by us in these Terms or another agreement you have with us.
  • Do not request, make or accept a booking or any payment outside of the Hopspace Platform to avoid paying fees, taxes or for any other reason.
  • Understand and follow the laws that apply to you, including privacy and data protection.
  • If you provide us with someone else’s personal information, you: (i) must do so in compliance with applicable law, (ii) must be authorized to do so, and (iii) authorize us to process that information under our Privacy Policy.
  • Read and follow our Terms, Policies and Standards.
  • Do not use the name, logo, branding, or trademarks of Hopspace without permission.
  • Do not use or register any domain name, social media handle, trade name, trademark, branding, logo or other source identifier that may be confused with Hopspace branding.

9. Account Registration

9.1 In order to access and use many features of the Hopspace platform, you must create an Account and become a Registered User(“Member”). During the Signup process, you will be required to provide certain information and establish a password. Hopspace uses online identity verification tools supplied by third party agencies to verify the information you provide. Your registration may not be completed if the validation was unsuccessful. You may contact our Help Centre ([email protected]) if you have concerns.

9.2 You may register to join the Services directly via the Site or App as described in this section. You can also register to join by logging into your account with certain third-party social networking sites (“SNS”), such as Google, Facebook. By doing so, you agree to provide Third Party Account login information to us through the Site, Services or App. Please note that your relationship with the third-party service providers associated with your third-party accounts is governed solely by your agreement(s) with such third- party service providers.

9.3 You are responsible for maintaining confidentiality of your online credentials. You should contact our Help Centre immediately if you believe your credentials have been compromised

9.4 For Enterprise users, the Enterprise admin will have the option to initiate the members sign up process from the Enterprise dashboard or approve Hopspace to do on their behalf.

10. Hopspace’s Role

We offer a platform that enables Members to publish, offer, search for, and book workspace and other Services. When you make a booking, you are entering into a contract directly with the venue partner. Hopspace is not and does not become a party to or other participant in any contractual relationship between Members and Venue Partners. Hopspace is not acting as an agent for any Member. While we work hard to ensure our members have great experiences using Hopspace, we do not and cannot control the conduct or performance of members and venue hosts and do not guarantee (i) the existence, quality, safety, suitability, or legality of any Listings or venue Services or (ii) the truth or accuracy of any Listing descriptions, Reviews, or other Content provided by Members or Venue Partners. You acknowledge that Hopspace has no general obligation to monitor the use of the Hopspace Platform and verify information provided by our users, but has the right to review, disable access to, remove, or edit Content to: (i) operate, secure and improve the Hopspace Platform (including for fraud prevention, risk assessment, investigation and customer support purposes); (ii) ensure Members’ compliance with these Terms; (iii) comply with applicable law or the order or requirement of a court, law enforcement or other administrative agency or governmental body; (iv) address User Content that we determine is harmful or objectionable; (v) take actions set out in these Terms; and (vi) maintain and enforce any quality or eligibility criteria, including by removing Listings that don’t meet quality and eligibility criteria. Where we remove or disable Content, we will notify a Member and provide the reasons for such a measure, unless such notification would (i) prevent or impede the detection or prevention of fraud or other illegal activities, (ii) harm the legitimate interests of other Members or third parties, or (iii) contravene applicable laws. You may appeal such a decision by contacting our Help Center. Members agree to cooperate with and assist Hopspace in good faith, and to provide Hopspace with such information and take such actions as may be reasonably requested by Hopspace with respect to any investigation undertaken by us regarding the use or abuse of the Hopspace Platform.

11. Disclaimer

We do not endorse or warrant the existence, conduct, performance, safety, quality, legality or suitability of any Member, venue partner, venue Service, Listing or third party. We are not responsible for outages or disruptions of the Internet and telecommunications infrastructure and any other situations including pandemic which are beyond our control and can lead to interruptions in the availability of the Hopspace Platform and the Venue Partner services. Hopspace may, temporarily and under consideration of the Members’ legitimate interests (e.g. by providing prior notice), restrict the availability of the Hopspace Platform or certain features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the Hopspace Platform.

12. Release

Members hereby unconditionally release Hopspace from any loss, liability, claim, demand, damage, costs and expenses, including reasonable attorneys’ fees, which you now have or have ever had against Hopspace relating in any way to your use of the Service, including but not limited to your use of a venue and/or interaction with a venue Partner through our Service.

13. Payment and Wallet

13.1 We require that you make payment direct to Hopspace while booking a space. We enable this through a safe and compliant third- party payment gateway. If you are an Enterprise Member, we require that you make payment for and on behalf of your Employees registered as Members in the Hopspace platform.

13.2 Use of the Services is subject to pre-payment and you are responsible for providing a valid payment means to complete the transaction.

13.3 Enterprise members will have an option to book and pay through the wallet credit. You can request top up of your wallet credit from your Hopspace profile page.

13.4 Hopspace is not responsible for any additional charges your bank may apply.

13.5 For enterprise accounts, unless otherwise agreed, payment should be made within 14 days of the date of invoice.

13.6 Hopspace listing price includes the venue’s tax charges. You agree that a service fee is applied in addition to the listing price to cover the payment processing charges.

14. Resolving Complaints and Damage Claims

If a venue provides evidence that you have culpably damaged their real or personal property ("Damage Claim"), then you agree to pay the cost of replacing the damaged items with equivalent items. If not amicably settled, you agree to participate in an arbitration process that Hopspace will arrange through a third party.

If a dispute arises concerning a cancellation and/or a refund, you shall first attempt in good faith to resolve by consultation with Hopspace. If the dispute still persists, you, by written notice to Hopspace within 24 hours of the Booking start time (“Dispute Notice”), refer such dispute to Hopspace Help centre. Hopspace will endeavour to resolve the dispute as per the Venue partner’s cancellation policy applicable to the booking.

15. Applicable law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the United Kingdom.

16. Interpreting these Terms

Except as they may be supplemented by additional terms, conditions, policies, guidelines, standards, and in-product disclosures, these Terms constitute the entire agreement between Hopspace and you pertaining to your access to or use of the Hopspace Platform and supersede any and all prior oral or written understandings or agreements between Hopspace and you. These Terms do not and are not intended to confer any rights or remedies upon anyone other than you and Hopspace.

17. No Waiver

Our failure to enforce any right or provision in these Terms will not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise permitted under law.

18. Assignment

You may not assign, transfer or delegate this agreement or your rights and obligations hereunder without prior written consent from Hopspace. We may without restriction assign, transfer or delegate this agreement and any rights and obligations hereunder, at our sole discretion.

19. Third-Party Services

The Hopspace Platform may contain links to third-party websites, applications, services or resources (“Third-Party Services”) that are subject to different terms and privacy practices. Hopspace is not responsible or liable for any aspect of such Third-Party Services and links to such Third-Party Services.

20. Google Terms

Some translations on the Hopspace Platform are powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties for merchantability, fitness for a particular purpose and non-infringement. Some areas of the Hopspace Platform implement Google Maps/Earth mapping services, including Google Maps API(s). Your use of Google Maps/Earth is subject to the Google Maps/Google Earth Additional Terms of Service.

21. Apple Terms

If you access or download our application from the Apple App Store, you agree to Apple’s Licensed Application End User License Agreement.

22. Hopspace platform content

Content made available through the Hopspace Platform may be protected by copyright, trademark, and/or other laws of the United Kingdom and other countries. You acknowledge that all intellectual property rights for that Content are the exclusive property of Hopspace and/or its licensors and agree that you will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices. You may not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit any Content accessed through the Hopspace Platform except to the extent you are the legal owner of that Content or as expressly permitted in these Terms. Subject to your compliance with these Terms, Hopspace grants you a limited, non-exclusive, non-sublicensable, irrevocable, non-transferable license to (i) download and use the Application on your personal device(s); and (ii) access and view the Content made available on or through the Hopspace Platform and accessible to you, solely for your personal and non-commercial use.

23. Emails and SMS

You will receive administrative communications from us using the email address or other contact information you provide for your Hopspace account. You may also receive promotional emails from us. You can control whether you receive promotional emails using the notification preferences in your account settings. Please note that you will not be able to take advantage of certain promotions if you disable certain communication settings or do not have an Hopspace Account.

24. Suspension, Termination and Account Cancellation

24.1 We may, in our discretion and without liability to you, with or without cause, with or without prior notice and at any time, decide to limit, suspend, deactivate or cancel your Hopspace Account. If we exercise our discretion under these Terms to do so, any or all of the following can occur with or without prior notice or explanation to you:

a. Your Hopspace Account will be deactivated or suspended, your password will be disabled, and you will not be able to access the platform

b. Any pending or accepted future bookings will be immediately terminated.

c. You may not be entitled to any refunds or compensation for Bookings that were cancelled due to suspension or termination of your Hopspace account.

d.You may cancel your Hopspace account anytime by sending an email to [email protected]

25. Notices

Any notices or other communications permitted or required under these Terms, including those regarding modifications to these terms, will be in writing and given by Hopspace (i) via email (in each case to the address that you provide) or (ii) by posting to the Site or via the App. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.

26. Contact us

If you have any questions, please email us @ [email protected].

Thanks for hopping on. We hope you have a pleasant experience using Hopspace.

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[email protected]

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